FAQ: General

We get a lot of questions at Greg Smith Equipment Sales – below, please find the answers to some of the general FAQs we recieve:

Q: What forms of payment do you accept at Greg Smith Equipment?

A: We accept most forms of credit card payment, checks, or bank wire transfers. We do not accept Pay-Pal or Check-By-Phone. We do not have a COD option. Go to our finance page for more details!

Q: Where are you located?

We have six Greg Smith Equipment locations:

5800 Massachusetts Avenue in Indianapolis, IN, 46218

250 Executive Drive Suite 1 in Newark, DE. 19702

5405 Buford Hwy. Suite 160 in Norcross, GA. 30071

8399 West Van Buren Street, Suite 210 in Tolleson, AZ 83535

Hudson, New Hampshire (Warehousing Location)

12250 NW 25th Street, Suite 112, Miami, FL 33182

Q: If I place an order over the phone or internet from another state, do I have to pay sales tax when I come to pick up the item?

A: The short answer is yes. We do charge applicable sales tax in Indiana, Georgia, and Arizona if you come to Indiana, Georgia, or Arizona to pick up the item – regardless of whether the order was placed over the phone or internet from another state. The short explanation is this: Because we have a physical locations in Indiana, Georgia, and Arizona, we are required by law to collect the Indiana, Georgia, or Arizona sales tax if an item is picked up at our facility or shipped to an Indiana, Georgia, or Arizona address.

If you are buying the item for resale and you can provide a valid retail merchant certificate (tax id number), we do not collect the tax, but you will be responsible for collecting the tax from your customer. The tax issue can be explained with an analogy: If you were to visit an Indiana, Georgia, or Arizona restaurant, the restaurant would charge you sales tax. You would not be able to call from your respective state, tell the restaurant you would like to pay in advance, and then come to Indiana, Georgia, or Arizona and eat your meal tax free. Please also note that these laws are not specific to Indiana, Georgia or Arizona, but apply to most other states throughout the U.S. Any Indiana, Georgia, or Arizona company and/or customer that does not follow this policy is acting outside the scope of the applicable Indiana, Georgia, or Arizona sales tax laws, and both the company AND customer run the risk of being subject to penalty and/or punishment.

If you still have questions, please feel free to contact our office and we will be glad to explain this to you in further detail. There is NO state sales tax in Delaware.

Q: If I buy a lift or equipment from Greg Smith Equipment Sales, how does the item get delivered to me?

A: Greg Smith Equipment ships all its lifts or large equipment by common carrier. The products are commonly loaded on a freight truck at our warehouse and then go to one or two transfer stations. You may pick up your merchandise at the closest terminal or have the equipment delivered to a convenient address. The customer is ALWAYS responsible for unloading the delivery semi truck.

Q: What if my freight is damaged?

A: Your freight will be securely packaged and in perfect condition when it leaves our facility (you can see pictures of how we package our lifts and equipment on our website). If a shipment is damaged when it arrives, you must sign “damaged” on the freight bill and make notes regarding the damage. Digital photos make filing a claim much easier. Please read all of the instructional and warning stickers before opening the package.

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